FAQ

RETURN POLICY

Due to sanitary & safety reasons, all sales are final and not eligible for returns or refunds. Please be sure to read product description before purchasing.

All products shipped from our facility are individually inspected and carefully packaged.
If you have received a product that's damaged in transit, please contact us at help@titlidesign.com with your order number and photos of the damaged product within 2 days of receiving your package to get a return label. (If you fail to contact within 2 days, you will no longer qualify for a refund or exchange!)

Please note that we are not liable for any damage caused by inadequate packaging or being lost in transit while returning the items to us. Upon inspection, items that are damaged further will not be eligible for a refund.

We reserve the right to refuse returned merchandise that has been used, worn or altered in any way and does not meet our return policy requirements.

DISCOUNT POLICY

One coupon or promo code can be applied per order.

Certain coupons or promo codes are automatically applied based on either products, total cart price and/or a combination of both. (for e.g. Free Shipping!)

Often promotional/marketing emails can end up being marked as "Spam" or "Junk" by the email service provider. Please check your spam or junk folder if you're unable to find them in your Inbox!

If you have any questions about coupons or promo codes, please send us an email at help@titlidesign.com with your query and we'll be happy to provide more details!

MEDIA POLICY

Please note that we have made every effort to display as accurately as possible the colors of our artisan jewelry, depicted via product images, on our website. However, as computer monitors vary by customer, we cannot guarantee that all monitors render colors accurately.

If you have any questions about a product, please send us an email at help@titlidesign.com with your query and we'll be happy to provide more details!

Click to read our Privacy policy and Terms of service.